What currency are the prices I see on the site in?
All prices are in USD.
I just placed an order, when will you ship it to me?
We do our best to ship items as quickly as possible. Please allow 4-7 days for your order to be shipped, the average shipping time is 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been shipped. If you do not have a tracking number after 7 business days, please email us at firstname.lastname@example.org
I'm not in love with my order, can it be returned? What if there is a problem?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must send it back at your expense, once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned packages.
Please note: If your package is on its way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order without any penalty! You must cancel your order before it is shipped. If the item has already been shipped, please use our easy return system to get a full refund.
I entered an incorrect address, what do I do now?
If you have misspelled or entered an incorrect address, simply reply to your order confirmation email and confirm it. Once you check to see if the address given is incorrect, please notify us by email at email@example.com. If the address given is incorrect, we can change it to the correct one within 24 hours. No refund will be given after 24 hours of incorrect delivery.
How long does it take to ship?
Shipping times vary as we ship worldwide from different fulfillment centers depending on your location. The average shipping time is 15-25 business days.
I have an unanswered question, can you help me?
Yes, we can. We are here to help you make your life easier! Please email us at firstname.lastname@example.org and we will be happy to help you in any way we can.
We receive a large number of emails, if you would like a prompt response please attach your order number and address the problem clearly, thank you.